Returns & Refunds
Refund Policy
At Freshora, customer satisfaction and product quality are our priorities. Since we deal with food and wellness products, our refund and return policies are designed to ensure product safety, hygiene, and fairness.
Eligibility For Refund
Refunds or replacements may be provided only under specific circumstances.
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Product received is damaged during shipping.
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Incorrect product delivered.
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Product package is tampered with or opened before delivery.
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Missing items from the delivered order.
Non-Refundable Situations
Due to the nature of food products, certain cases are not eligible for refunds or returns.
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Change of mind after delivery.
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Taste preferences or personal expectations.
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Incorrect address or failed delivery attempts by customer.
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Products opened, consumed, or partially used.
Reporting An Issue
Customers must report any issue within 24 hours of receiving the order.
To process your request, please provide:
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Order ID
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Photos of the product/package
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Brief explanation of the issue
Refund Processing
Once your request is reviewed and approved, refunds will be processed accordingly.
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Online payment refunds are usually processed within 5-7 business days.
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Refund timelines may vary depending on the payment provider or bank.
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In some cases, replacement products may be offered instead of refunds.
Cancellation Policy
Orders may be cancelled only before shipment confirmation.
Once an order is shipped, cancellations are generally not possible.
Contact Information
For refund, return, or cancellation support, please contact us:
Email:
info.freshora@gmail.com
Phone:
+91 8810382651
Address:
P1111, ATS Pristine, Sector 150, Noida, Uttar Pradesh - 201310, India
